Job opportunity for native Mandarin speakers

3 年 3 周 前 #7588 Hemmersbach
Hemmersbach always enthuse our customers by providing excellent IT services worldwide. With more than 2,400 permanent employees in 34 subsidiaries we offer our services in more than 190 countries, Hemmersbach's continuing growth is unstoppable. We have plenty of interesting innovations we would like to implement with you. Get to know us and let’s do great things together!

For our Global IT Service Desk Team we are seeking Junior Service Desk Agent with Mandarin

Your tasks:
  • Providing remote 1st line support to end-users working on 24/7 shifts
    Analyzing problems related to software and hardware & putting correct resolution in place
    Opening, closing and monitoring of the incidents in the ticketing system
    Contacting with the end-user via phone, e-mail & chat
    Updating knowledge articles

Our requirements:
  • Fluent Mandarin (C1) and English (B2)
    Strong organizational skills with ability to prioritize effectively
    Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations
    Readiness to work on shifts (8 hour shift, 24/7)
    Previous experience in customer care or IT support will be an asset

Your benefits:
  • Stable work conditions and attractive salary
    Internal trainings
    Work in international, flexible and opened company
    Welcoming and friendly work environment within young team
    Contact with the latest information technology
    Great opportunities for both professional and personal development
    Interesting international projects
    Buddy programme
    Space for your own ideas
    Language trainings
    A package of benefits and co-fundings: multisport card, private health care, life insurance, free bus from the center of Wroclaw

Apply! Apply

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